Philips PageWriter TC70 - Page 77

Troubleshooting Cardiograph Issues Troubleshooting
PageWriter TC 70 Cardiograph Service Manual 3-21
After opening and
closing the paper
drawer rapidly many
times, the
cardiograph was
unresponsive.
Printer controller error 1 Restart the cardiograph. See
“Restarting the Cardiograph” on
page 3-34.
Cardiograph restarts and boots
correctly. Reports print correctly.
2 If the problem persists, contact the
Philips Response Center.
Printer Error: Out
of Paper/Paper Jam/
Door Open
messages
 Paper drawer is not fully closed
 Out of paper, or paper loaded
incorrectly with top-of-form hole
on wrong side
 Incompatible paper loaded
 Defective paper tray assembly
 Top-of-form sensor or door
closed sensor issue
1 Make sure paper drawer is fully
closed.
2 Reload the paper. Confirm that paper
is loaded correctly.
3 Confirm that the paper is compatible
with the Philips approved paper (see
Ordering Supplies in Chapter 4).
4 Replace the paper tray assembly.
5 The cardiograph must be serviced to
check the sensors. Contact the
Philips Response Center.
Printer not
detected
message
 Application error
 Defective print head assembly
1 Restart the cardiograph. See
“Restarting the Cardiograph” on
page 3-34.
2 The cardiograph must be serviced to
replace the print head assembly.
Contact the Philips Response Center.
Paper does not
advance
 Application error
 Top-of-form sensor issue
 Defective print head assembly
1 Restart the cardiograph. See
“Restarting the Cardiograph” on
page 3-34.
2 The cardiograph must be serviced to
check the sensor or replace the print
head assembly. Contact the Philips
Response Center.
Paper does not tear
off cleanly, or paper
stops at the wrong
spot
 Wrong paper size setting
 Wrong method is being used to
tear off paper
Reload printer with correct paper size.
See the “Printer Paper” section in the
PageWriter TC 70 Instructions for Use
for correct method.
Blank pages printed
after ECG report
Wrong paper size setting Reload printer with correct paper size.
Table 3-7 Printer Issues (continued)
Symptom Possible Cause & Investigation Step Solution