POLYtij S3i - 6 Appendix 2: Common Troubles and Solutions; 6.1 Troubleshooting Cartridge Issues

Edition: A03 September 6, 2018
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6 Appendix 2: Common Troubles and Solutions
Note 1: The table below lists the most commonly seen problems and solutions. If you experience
any other problems, please contact your local distributor or Digital Ink Technologies for assistance.
Note 2: The table below is for reference only, each problem may differ depending on the
individual situation such as the installation environment and operation.
6.1 Troubleshooting and Solutions for Cartridge
SN
Problems
Analysis
Solutions
Comments
1
The print has lines or
missing print
1. Nozzle blockage
or damage
A. See Section 6.2
Ink cartridge
maintenance, wipe
and clean the
nozzle with the
Non-woven cloth; B.
See Section 5.4.3,
Clean the nozzle
using the cleaning
purge function
If the problem is still
unsolved:
Please check that the
bottom cartridge
contacts are not oily
or dirty; Check where
the cartridge chip
contacts the print
board to see if pins
are undamaged
2. Cartridge not in
good connection
with printer
Remove the cartridge
and re-insert.
2
The top half of the print is
complete and the
bottom half of the print is
incomplete
Ink is low or air
bubbles are blocking
the nozzles
A. Check status bar if
there’s an alarm due
to low ink. B. Return to
distributor for testing.
Most of the time this
issue can be resolved by
purging and wiping the
head
3
The print is totally blank
Ink is used up
or nozzle
experiences
total blockage
See Section 5.7 to
check ink status: is
the ink used up or
past it’s shelf life?
4
Unable to identify the
ink cartridge
1. Connectivity
problem with the
printer (defect or
damaged)
Check to see if there
is a smart chip
connected to the
cartridge, it may have
incorrect placement
Remove cartridge
and re-insert.
If the problem is still
unsolved:
1, Please check that the
drive panel contacts are
sunken and do not
bounce
2,Check if cartridge
contacts are dirty
3, Check if there’s ink
contamination on smart
card.
4, Check if there’s any
sunken connector on the
ISM
2. Cartridge dealer
code mistake.
Change to a new
cartridge and re-
insert.