Top of the metal case:
•The MAG-SM160, MAG-SM360, MAG-SM161 and MAG-361 service modules
include an additional serial number sticker that you can place on the back
of the Pulse Secure Gateway chassis.
•The MAG-SM160, MAG-SM360, MAG-SM161 and MAG-361 service modules
are paired with fan trays and hard drives. Hard drives have a serial number
sticker that matches the associated service module.
Obtaining Return Materials Authorization
When requesting support from GLOBAL CUSTOMER SUPPORT by telephone, be prepared to provide the
following information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the Services Gateway when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
Contacting Global Customer Support
After you have located the serial numbers of the device or component, you can return the device or
component for repair or replacement. For this, you need to contact Pulse Secure Technical Assistance Center.
You can contact GLOBAL CUSTOMER SUPPORT 24 hours a day, 7 days a week, on the web at https://www.
pulsesecure.net/support/
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