Service Call Conditions
D062/D063/D065/D066 3-64 SM Appendix
Address Book Data Error GW
Address book data stored on the hard disk was detected as abnormal when
it was accessed from either the operation panel or the network.
The address book data cannot be read from the HDD or SD card where it is
stored, or the data read from the media is defective.
870 B
Software defective, switch off/on, and change the controller firmware if
the problem is not solved.
HDD defective
Recommended Recovery
Execute SP5846 050 (UCS Settings – Initialize all Directory Info.) to
initialize all address book data.
Initialize the user information with SP5832 006 (HDD Formatting – User
Information 1) and SP5832 007 (HDD Formatting – User Information 2)
Replace the HDDs.
Boot the machine from the SD card.
HDD mail RX data error GW
An HDD error was detected immediately after power on. The HDD may be
defective or the machine was accidentally powered off while the HDD was
being accessed.
872 D
Reformat the HDD with SP5832-7 (Mail RX Data)
Replace the HDD
HDD mail send data error GW
An error was detected on the HDD immediately after the machine was
turned on, or power was turned of while the machine used the HDD.
873 D
Do SP5832-007 (Format HDD – Mail TX Data) to initialize the HDD.
Replace the HDD.
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