Ricoh IM C5510A - Page 264

8. Troubleshooting
262
8
Message
Cause
Solution and reference
• To program this destination, cancel
the protection code and then register
the destination to a program.
See "Using the Protection Function to
Prevent the Misuse of Addresses",
User Guide (HTML).
"The size of the
scanned data is too
small. Check the
resolution and the
ratio and then press
[Start] again."
The data scanned
by specifying [Scan
Ratio] [Specify
Size] is too small.
• Increase [Send Settings]
[Resolution].
• Specify a larger paper size in [Send
Settings] [Scan Ratio] [Specify
Size].
"Transmission has
failed. Insufficient
memory in the
destination internal
storage. To check
the current status,
press [Scan Files
Status]."
The amount of
available internal
storage space on
the destination
computer, SMTP
server, or FTP
server is
insufficient.
Check that the amount of free space is
sufficient.
"Transmission has
failed. To check the
current status,
press [Scan Files
Status]."
A network error
occurred while
transferring the
data due to a busy
network or another
reason.
If the same message is displayed after
scanning the original again, consult the
administrator.
The machine or the
computer is not
connected to the
network correctly.
Check that the machine or the computer is
connected to the network correctly. For
details about your network environment,
consult the administrator.
"Authentication
with the destination
has failed. Check
settings. To check
the current status,
press [Scan Files
Status]."
The user name or
password is
incorrect.
• Please check the SMTP
authentication user name and
password.
• Please check the destination folder
ID and password.
• The maximum number of
alphanumeric characters that can be
registered to a password is 128. Set a
different password that is less than
128 characters.