Troubleshooting • 9
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9 Troubleshooting
The CoaguChek Pro II meter continually checks its sys-
tems for unexpected and unwanted conditions. These
may arise for technical reasons (defective components or
consumables, environmental factors) or due to handling
and procedure errors.
Depending on the circumstances, a message may appear
on the display of the meter. These messages are marked
with an icon, either for a status message, or for
an error message. All messages displayed by the system
are accompanied by a description of the error and a pos-
sible solution.
Take the action suggested on screen to resolve the prob-
lem. If the error disappears, you may continue using the
meter as desired. If the problem persists, contact Roche
Diagnostics (see page 163).
The two different message types are illustrated below:
Message Description
I-001: Battery Low
Status message
Touch to proceed with the next step.
E-101: Patient ID Required
Error message
Touch to exit this message. Perform the suggested
step(s) to solve the problem.
Battery Low
The battery is getting low.
Replace or recharge battery
pack as soon as possible.
I-001
Patient ID Required
A patient ID is required.
Enter a valid patient ID.
E-101
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