Troubleshooting and Error Messages
R&S
®
SMA100B
707User Manual 1178.3834.02 ─ 05
Possible solutions
Risk of network failure
Consult your network administrator before performing the following tasks:
●
Connecting the instrument to the network
●
Configuring the network
●
Changing IP addresses
Errors can affect the entire network.
●
Check the network infrastructure. Exchange connecting cables if obvious damage
is visible.
●
Observe the link status LED on the R&S SMA100B or the connected network
device. The link status LED is located next to the LAN connector.
If a link failure is detected, connect the instrument to a different device port or to a
different network device.
●
Check whether the LAN interface and the required LAN services are enabled.
See Chapter 11.4.3, "Configuring LAN Services", on page 340.
●
Check whether the IP address of the instrument is within the network's address
range.
(See also "IP Address" on page 360).
Check whether IP addresses that were set manually or obtained via the Zeroconf
(APIPA) protocol are valid.
15.6 Collecting Information for Technical Support
If you encounter problems that you cannot solve yourself, contact your
Rohde & Schwarz support center as listed at http://www.customersupport.rohde-
schwarz.com. Our support center staff is optimally trained to assist you in solving prob-
lems.
The support center finds solutions more quickly and efficiently if you provide them with
information on the instrument and an error description.
●
The following dialog boxes in the "Setup > Instrument Assembly" menu provide
useful information:
– Hardware Configuration: hardware assemblies
– Software and Options: the status of all software and hardware options instal-
led on your instrument
●
System Messages: displayed in the "Info" line and provide information on any
errors that have occurred
●
Support file: a special file (*.tar.gz file) with important support information that
can be created automatically.
Collecting Information for Technical Support
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