7. Problems and Solutions
Piranha & QABrowser Reference Manual
2014-06/5.5C
152
7 Problems and Solutions
Troubleshooting7.1
Before contacting your distributor or RTI Electronics, please check the following tips.
A. Check the RTI web page for updates http://www.rti.se.
B. Run through the checklist below.
The Piranha does not work
Check:
1. Check that the motor moves properly or can beep. (QABrowser: Setup | System
Test).
The Piranha filter seem to have stuck
1. Start the QABrowser and run the filter test. (QABrowser: Setup | System Test)
2. Hold the Piranha in you right hand by the cable edge.
3. When the motor is trying to move, tap the Piranha's left long edge in the palm of
your left hand until it comes free.
The electrometer does not give a reading
Check:
1. That the correct input connector is used and connected.
2. That probe cables look healthy.
The electrometer gives numerous trig indications
If you get the trig indicator ("play" symbol) when there is no signal:
1. Press reset.
2. If it comes over and over you may need to increase the trig level, by raising the
threshold, see topic Settings .
The electrometer or Piranha gives too low dose rate
If you get to low dose rate readings or too short irradiation times for short exposures:
1. Check that you are measuring with a good geometry, where the incoming radiation
is perpendicular to the detector surface. See Specifications, Piranha for details.
The QABrowser does not show the Bluetooth "Discovery Results" screen
Try the following:
1. Exit the QABrowser.
2. Do a hardware reset of your Tungsten (using the reset hole on the back of the
Palmtop).
3. Restart the QABrowser.
A HotSync was performed to install a new version of QABrowser but it does not
seem to have been installed
The reason can be that wrong Palm user name has been used.
1. Open Palm Desktop and select edit users in the upper right corner.
2. Tap the HotSync icon on the Palm, the user name can be seen in the upper right
corner.
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