SME VoIP Handset guide
Proprietary and Confidential Page | 38
NOTE: The “Calls” list can be reached from the menu “Calls” or directly from idle by pressing the green “Off-
hook” button.
7.2.4 Initiating a Call from the Central Directory
When opening the “Central directory” a call can be made to a specific contact by searching for this contact, and
thereby enter the list from which a contact can be called by pressing the green “Off-hook” key.
If different numbers are assigned to one contact a green arrow is showed to the right of the contact, and the
right/left navigation keys can be used to choose which number that should be called.
NOTE: The “Central Directory” can be reached both from the menu “Central Directory” or directly from the idle
by pressing the right softkey when in idle.
7.3 Call Holding/Retrieving
It is possible to hold a call which means that the one party of the call is put on hold and cannot hear the other
party, but can only hear a repeated short tone on hold until the call is retrieved.
1. To put the counterpart of the call on hold press the left softkey “Hold” and this party is put on hold.
2. To retrieve the call, and thereby continue the conversation, press left softkey “Retrieve” which is only
showed on the screen when the other party of the call is put on hold.
NOTE 1: If one call is active and another call is on hold, then the active call will be terminated when pressing the
red “On-hook” button, and the handsets automatically returns to the call on hold, i.e. the call on hold is now
active, and the user must press the red “On-hook” button again to terminate this call.
NOTE 2: When the counterpart is put on hold it is also possible establish a second call and make a conference,
swap or transfer which will be explained in the following sections.
7.4 Attended and Unattended Transfer of a Call
When in an ongoing call, it is possible for either party to transfer the call, either attended or unattended, to
another handset.
7.4.1 Attended Transfer
In an attended transfer the party that call is transferred to, is called before the transfer is made. The procedure
to do this is as follows.
1. Initiate a call with a counterpart so that the handset displays “Connected” as shown below.
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