SME VoIP Handset guide
Proprietary and Confidential Page | 40
3. Enter the number that the transfer should be made to, and press transfer.
4. This will end the call on the first handset party (screen showing “Call ended”), and the second party will
stop being on hold and hear a ring back tone instead which indicates that this handset is now calling the
third party.
5. When the third party answers the call, an unattended transfer has been made and the second and third
party are now in call.
NOTE: As with attended transfer, it is also possible to make an unattended transfer by pressing the left softkey
“Hold” instead of pressing the right softkey “Transfer” in step 2.
7.5 Swap between Two Calls
It is possible to swap between two calls. In this case, one party will be in ongoing call, and the second party will
be on hold. So “Swap” means that it is possible to toggle between these two parties.
1. Initiate a call with a counterpart so that the handset displays “Connected” as shown above.
2. Put this call on hold by pressing the left softkey “Hold”.
3. Enter the number of a second party, and press the green “Off-hook” button.
4. A ring back tone is now heard in the handset as the second party is alerting.
5. As the second party answers the call a blue “Connected” screen as above is displayed.
6. By pressing the right navigation key , the two calls are swapped which means that the ongoing call
is now between the first party with the second party now put on hold.
7. From this point, it is possible to toggle between the two parties by pressing the right navigation key. For
each time that the right navigation key is pressed a toggle is made between the two external parties,
and the small handset icons in the right top corner of the display and either “L1” or “L2” shows if the
handset is connected to the first or the second party.
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