Warranty
Saltillo Corporation warrants the NOVA chat device to be free
from defect in material and workmanship under normal use for
the dedicated device warranty period of three years from date of
purchase.
Please contact the Saltillo Service department (1-800-382-8622,
option 1) prior to making alternations to the NOVA chat device
for mounting, transportation, etc.
All warranty service should be arranged through Saltillo
Corporation prior to sending a system back. Please call the
company at 1-800-382-8622, option 1, or email at
service@saltillo.com
to obtain a Return Authorization number
prior to sending the system to Saltillo.
If replacement is necessary, the replacement device may be a
new or re-conditioned device of equal value.
Note: Saltillo Corporation considers bending of the unit,
submerging it into liquid of any kind, or any breaks and/or
cracks in the LCD screen to be misuse. However, will cover one
such incident per warranty year.
Shipping address (USA customers):
Saltillo Corporation
Attn: (Insert RA # here)
1022 Heyl Road
Wooster, OH 44691
Non-USA customers: Contact your local distributor for repair
details.
NOVA chat User’s Guide 10022 Dedicated Version 1.4 Page 101
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