Troubleshooting
Amplifier no longer produces sound / The volume is limited to
just the NOVA chat device’s speakers.
Airplane Mode may have been turned on or the Bluetooth
connection to the amplifier was lost. To make sure Airplane
Mode is off, press and hold the device’s power button. If
Airplane Mode shows “Airplane mode is ON”, tap Airplane
Mode to turn it off.
The NOVA chat device doesn’t connect to the amplifier
On your device, press and hold Back
. Choose Yes to
confirm that you want to restart the application.
If the device still doesn’t connect:
Choose Menu
or > Settings > System > Bluetooth
Settings > Connect to Amplifier.
The device will list all available amplifiers. Each amplifier name
includes the amplifier’s serial number to help you identify it.
Look for the serial number on the amplifier, and then find the
amplifier name that includes that serial number in the list.
Choose the amplifier you want to use. The device will connect
to the amplifier you choose.
Can’t Find the Library Menu
If the Library menu is not showing, exit Edit Mode.
Resetting NOVA chat
Try a soft reset by cycling power with the device’s power
button. A hard reset is not recommended.
No Speech
Check the volume control on the edge of device. If that is not
the problem, choose Menu
or > Settings > Speech
Output and make sure Speech Off is not checked.
NOVA chat User’s Guide 10022 Dedicated Version 1.4 Page 96
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