Codes Alarms, Diagnostics, and Errors
C-4 Alarms, Diagnostics, and Errors TM-iX0A-0805
Diagnostic
These diagnostics can turned On or Off with iConFig. The diagnostics are designed to assist the
technicians and installers in diagnosing any error conditions within the meter and the service at the
socket.
Codes Description Notes/Corrective Action
0001
Diagnostic 1 (Polarity/Cross
Phase)
The meter has detected a connection that is reversed.
Check the socket wiring at the meter and/or transformer.
0002
Diagnostic 2 (Phase
Voltage Deviation)
The meter has detected one or more service voltages outside of the
configured nominal percentage.
Check the socket wiring at the meter and CT/PT ratios.
0003
Diagnostic 3 (Inactive
Phase Current)
Current on one or more of the phases is missing.
Check the socket wiring at the meter for each phase.
0004
Diagnostic 4 (Phase Angle
Displacement)
The power factor of one or more of the phases is out of tolerance.
Check the socket wiring at the meter for each phase.
0006
Diagnostic 6 (Current
Magnitude/Imbalance)
Too much load current flowing to the meter and/or one or more of
the phase currents are out of tolerance relative to the other phases.
Check the connections to the load and load-side wiring.
0007
Diagnostic 7 (Energy
Direction)
The power flowing through the meter is reversed.
Check the socket wiring at the meter or for a generator on the load
side of the meter.
Error
The following error codes indicate that the meter is not functioning improperly. Contact technical
support to report the error code.
Codes Description
1001 RAM Failure
1002 Flash Checksum
1003 Flash Empty
8841 Metrology Error
8904 Metrology Error
8905 Metrology Error
8C04 Metrology Error
8C05 Metrology Error
9001 RTC Error
9002 RTC Error
9003 RTC Error
9004 RTC Error
9005 RTC Error
9006 RTC Error
9007 RTC Error
9011 RTC Error
9012 RTC Error
9013 RTC Error
9014 RTC Error
9021 RTC Error
9022 RTC Error
9023 RTC Error
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