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Trigon-6 Operation Manual
Appendix D: Support
Contacting Technical Support
If you are still having a problem with the Trigon-6, contact Technical
Support at support@sequential.com. Please include your Trigon-6’s
serial number, the version of the operating system (displayed on startup),
and the purchase date.
If you have not already reset the Global parameters and run the calibration
routines (see Troubleshooting, above), you should do it before contacting Technical
Support. It’s probably the rst thing they’ll ask you to do.
Warranty Repair
Sequential warrants that the Trigon-6 will be free from defects in
materials and/or workmanship for 1 year from the date of purchase.
Please register your product online at www.sequential.com to establish
the date of purchase. (This is not a requirement for warranty service, but
it will help expedite the process.)
Please contact support@sequential.com to determine the best course of
action for getting your Trigon-6 repaired. For your own protection, as
well as ours, please do not return any product to Sequential without a
return authorization (RA) number. To issue an RA number, Technical
Support needs:
• Your name
• Your return address
• Your email address
• A phone number where you can be reached
• Your Trigon-6’s serial number
• The date of purchase and where purchased
If you need to return your instrument for repair, you are responsible for
getting it to Sequential. We highly recommend insuring it and packing in
the original packaging. Damage resulting from shipping a product with
insufcient packaging is not covered by warranty.
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