AR-M550/M620/M700 SELF DIAG MESSAGE AND TROUBLESHOOTING 9 - 4
6. Communication in trouble
A. FAX call request/call-in specifications
∆2: Enable except for the trouble tray
∗ When, however, a paper feed tray trouble is detected during a job, the engine is stopped and printing is disabled.
∆3: The display goes to the FAX status check menu and the list can be printed.: The received document is outputted.
∆4: Paper exit is enabled except for the trouble paper exit tray
∗ When, however, a paper feed tray trouble is detected during a job, the engine is stopped and printing is disabled.
7. Trouble kind
Trouble
Send
reservation
Print
Call
request
Call-in Precaution
PCU breakdowns (Incompatibility check error: E7 (50, 56, 57,
65, 66, 67))
❍ × ❍ Note
There is a risk that the memory is full.
F3, U6 (Paper feed tray breakdown) ❍ ∆2 ❍❍
F1 (Paper exit section breakdown) ❍ ∆4 ❍❍
Scanner breakdowns × ❍❍❍
F6, F7 (FAX breakdown) × ×××
E7 (01, 06) (MFP control breakdown) × ×××
U2 (00, 11, 12, 22, 23, 50) (MFP control memory error) × ×××
U7 (RIC external communication disable), PF
× ×××
Inhibition of use by a customer having
outstanding fee
U1 (Backup battery voltage fall) × ∆3 × Note × Transfer enable
E7 (50, 55, 56, 57, 60, 65, 66, 67) (Incompatibility check error) × ×××
L4-30 (Controller fan motor trouble) × ×××
Door open ❍ × ❍❍Note There is a risk that the memory is full.
Toner empty ❍ × ❍❍Note There is a risk that the memory is full.
Process cartridge uninstalled, etc. ❍ × ❍❍Note There is a risk that the memory is full.
Paper empty ❍ × ❍❍Note There is a risk that the memory is full.
Paper JAM ❍ × ❍❍Note There is a risk that the memory is full.
Document JAM × ❍❍❍
Simulation × ×××
Key operation (Communication disable) × ×××
Trouble code
Trouble content Remarks
Trouble
detection
Mechanism Option Electricity FAX Supply
Main
code
Sub
code
C1 00 MC trouble PCU ●
CE 00 Another communication error occurs. Network
CE 01 The network card is not installed or broken. Network
CE 02 The specified mail server or the FTP server is not
found.
Network
CE 03 The specified server suspends response during
transmission of images.
Network
CE 04 The entered account name of the FTP server or
the password for authentication is invalid.
Network
CE 05 The entered directory of the FTP server is invalid. Network
CE 06 The specified mail server (POP3) is not found. Network
CE 07 The entered account name of the POP3 server or
the password for authentication is invalid.
Network
CE 08 The specified mail server (POP3) suspends
response.
Network
CH – Door open (CH ON) PCU
E6 11 CIS shading trouble (White correction) Scanner ●
E6 14 CIS-ASIC communication trouble Scanner ●
E7 01 System data trouble MFP control –––––
E7 02 Laser trouble PCU ●
E7 03 HDD trouble MFP control ●
E7 06 Decode error trouble MFP control ●
E7 10 CCD shading trouble (Black correction) Scanner ●
E7 11 CCD shading trouble (White correction) Scanner ●
E7 12 CCD shading trouble (White correction center
adjustment)
Scanner
●
E7 14 CCD-ASIC communication trouble Scanner ●
E7 50 LSU connection trouble PCU ●
E7 55 Incompatibility check (Engine (PCU) detection) PCU ●
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