Fault diagnosis
2015-09-07 / DIS 113_58300000171499_ara_en_c Copyright by BSH Hausgeräte GmbH Page 25 of 65
4.1 Malfunctions
Fault Possible cause Troubleshooting
Power supply not connected ► Check power supply
► Check fuse in the fuse box
► Check plug-and-socket connections
► Check power cord for damage
Childproof lock is activated ► Customer advice see operating instructions
Ambient temperature < 5 °C ► Installing the appliance (Page 34)
► Customer advice see operating instructions
Fatal error ► See circuit diagrams
Door switch function ► See circuit diagrams
Drying programme does not start
Electrical connections slack/loose ► Check that electrical connection is fitted correctly.
► Replacing electrical connection
Load too dry (empty drum detected)
Underloading
► Select additional timer programme
Error in conductivity system
Moisture sensors coated
- Overdose or insufficient dose of detergent can lead to this error image.
- Fabric softener alters the surface of fibres. The electronics receive false values and
switch off.
► Cleaning, see instruction manual
Drying programme only briefly starts
running
Door shutting function (brief opening) ► Customer advice
Drum not rotating Fan wheel scraping on process air duct ? Repair set [ 11003634]
► Install repair set. (Page 56)
Switching contact does not switch ► Replace door switch
Cable break ► Replace cable
Driving system
Drum does not turn
Motor not rotating ► Run motor test programme.
► Check motor capacitor / Replace
► Replacing the motor