Silicon Graphics UV 2000 - SGI Electronic Support; Figure 7-2 Full Support Sequence Example

SGI Electronic Support
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SGI Electronic Support
SGI Electronic Support provides system support and problem-solving services that function
automatically, which helps resolve problems before they can affect system availability or develop
into actual failures. SGI Electronic Support integrates several services so they work together to
monitor your system, notify you if a problem exists, and search for solutions to problems.
Figure 7-2 shows the sequence of events that occurs if you use all of the SGI Electronic Support
capabilities.
Figure 7-2 Full Support Sequence Example
Page or e-mail
alert
5
S
upportfolio
Online
View the case
solutions
2
e-mail
6
Implement
solution
SGI customer and
SGI support engineer
1
Customer's system
3
SGI global
customer suppo
rt
center
4
SGI Knowledgebase