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11 Contact SMA Solar Technology AG

82 ClusterController-IA-en-10 Installation Manual

11 Contact

If you have technical problems concerning our products, contact the SMA Service Line. We require

the following information in order to provide you with the necessary assistance:

• Serial number and firmware version of the Cluster Controller

• Type, serial number and firmware version of the inverter

• When using a retrofitted Speedwire/Webconnect interface: serial number and firmware

version of the Speedwire/Webconnect interface

You can read out the necessary information via the user interface of the Cluster Controller (see the

Cluster Controller user manual). Alternatively, you can also read out the serial number and the device

type on the type label of the respective product (see the respective product manual). You can read

out the serial number and the firmware version of the Cluster Controller on the Cluster Controller

display view.

SMA Solar Technology AG

Sonnenallee 1

34266 Niestetal, Germany

www.SMA.de

SMA Service Line

Inverters +49 561 9522 1499

Communication: +49 561 9522 2499

Fax: +49 561 9522 4699

E‑Mail: ServiceLine@SMA.de

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