11 Contact SMA Solar Technology AG
82 ClusterController-IA-en-10 Installation Manual
11 Contact
If you have technical problems concerning our products, contact the SMA Service Line. We require
the following information in order to provide you with the necessary assistance:
• Serial number and firmware version of the Cluster Controller
• Type, serial number and firmware version of the inverter
• When using a retrofitted Speedwire/Webconnect interface: serial number and firmware
version of the Speedwire/Webconnect interface
You can read out the necessary information via the user interface of the Cluster Controller (see the
Cluster Controller user manual). Alternatively, you can also read out the serial number and the device
type on the type label of the respective product (see the respective product manual). You can read
out the serial number and the firmware version of the Cluster Controller on the Cluster Controller
display view.
SMA Solar Technology AG
Sonnenallee 1
34266 Niestetal, Germany
www.SMA.de
SMA Service Line
Inverters +49 561 9522 1499
Communication: +49 561 9522 2499
Fax: +49 561 9522 4699
E‑Mail: ServiceLine@SMA.de
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