Troubleshooting
smart CX01 139
11 Troubleshooting
This section includes a list of general errors that could occur with operation of the
receiver. Each error states a possible cause and solutions.
Symptom Possible cause(s) Solution
The display does not
light.
The power cord is not con-
nected.
The power switch is not
switched on.
Connect the power cord to the power
outlet.
Switch on the power switch.
No audio or video;
the receiver states
"OFF" and the red LED
lights up.
The receiver is in standby
mode.
Press the POWER key to switch on the
receiver.
No audio or video. No signal or only weak signal. Check the cable connections to the
receiver and from the receiver to the
connected devices; fasten cables, if
required.
The TV set does not
show a picture.
The system is not correctly
connected.
Verify connection of cable and fasten
cable, if required.
Picture only in black
and white and/or
incorrect synchroni-
zation.
The video format of your
receiver is not correctly set.
Adapt broadcast television system of
the receiver to the broadcast television
system of the TV set.
The remote control
does not operate.
The batteries are empty.
The remote control shows
into wrong direction.
Replace empty batteries with new
batteries.
Direct the remote control towards the
front panel of the receiver.
Display flashes Short circuit at antenna in. Pull off antenna plug from LNB in and
check the same.
Verify that your antenna installation is
properly installed.
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