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Troubleshooting and Maintenance
Error Code Fault Diagnosis and Solutions
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No readings on
Load (on App or
Web)
• Check if the load is connected correctly.
• Check if the power of load on the LCD screen
displays normally.
• Check if the monitoring module works normally.
• Contact SolaX for help if it can not return to
normal.
/
No readings on
Grid (on App or
Web)
• Check if the grid connection is normal.
• Check if the grid parameter on the LCD screen
displays normally.
• Check if the monitoring module works normally.
• Contact SolaX for help if it can not return to
normal.
/
No readings on
battery (on App or
Web)
• Check if the battery is connected correctly.
• Check if the battery parameter on the LCD screen
displays normally.
• Check if the monitoring module works normally.
• Contact SolaX for help if it can not return to
normal.
/
No Feedin data (on
App or Web)
• Check if the meter/CT is connected correctly.
• Check if the meter/CT parameter on the LCD
screen displays normally.
• Check if the monitoring module works normally.
• Contact SolaX for help if it can not return to
normal.
/
No data on App or
Web
• Check if the monitoring module works normally.
• Contact SolaX for help.
/
No display on
meter after
power on
• If the meter connection is abnormal, reconnect
them according to the wiring diagrams.
• Wait for the grid voltage to restore.
• Contact SolaX for help if it can not return to
normal.