Customer Service
For SoftBank handset or service information, call General Information. For repairs, call
Customer Assistance.
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SoftBank Customer Support
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Smartphone Technical Support Center
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SoftBank Global Call Center
SoftBank Customer Support
General Information
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
Customer Assistance (Repairs/Lost Handsets)
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
If you cannot reach a toll free number, use the number (charges apply) below for your
service area:
Hokkaido Area, Tohoku Area, Hokuriku Area, Kanto & Koshinetsu Area: 022-380-4380
(Charges apply)
Tokai Area: 052-388-2002 (Charges apply)
Kansai Area: 06-7669-0180 (Charges apply)
Chugoku Area & Shikoku Area, Kyushu & Okinawa Area: 092-687-0010 (Charges apply)
Smartphone Technical Support Center
For Smartphone operation
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at
0800-1700-151
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