RAC2V1A Router User Guide 89
Troubleshooting
The router is plugged in, but the light is off
Check all power connections. Is the power cord plugged in firmly at
both ends?
If you plugged the power cord into a power strip, make sure the strip is
switched on.
Try to plug the power cord into a different outlet. If the outlet is
controlled by a wall switch, make sure the switch is on.
Finally, check the fuse or circuit breaker panel.
I'm not getting on the Internet (all connections)
It may take several minutes to establish a connection the first time you
power up the router, especially when many people are online. Always
leave the router plugged into AC power and connected to the modem.
Check the light on the front. It should be blue.
Check the cable connections. Connectors should be tight. Cables should
not be pinched, kinked, or bent sharply—any of these can cause a break
or short in the cable. (You may have to replace the cable).
Proceed to the Ethernet or wireless solutions if necessary.
I'm not getting on the Internet (Ethernet)
If you are using a switch, is the switch turned on?
Are you using the right type of Ethernet cable? Use an RJ45 Cat5e cable
for direct connection to a computer; use a cross-over cable for
connection to a switch.
Unplug the power from the router and wait a few seconds, then plug the
power back in.
A misconfiguration could lock out all access to the router. If you think
this has happened, see
Factory Defaults
(page 82).
I'm not getting on the Internet (Wireless)
Check the light on the front. It should be blue.
Does the connection utility discover your wireless LAN? If you turned off
“Broadcast Wi-Fi Network Name (SSID)” you need to manually enter the
name of the wireless LAN in the connection utility.
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