Installation and Reference Manual
Maintenance & Troubleshooting
256
Installation and Reference Manual v3.2/0410/6
Back up files are stored on the Call Server and can be access via FTP as follows:
1 Using FTP via a browser or Command Prompt log in as Admin on the relevant Call Server as
described in the Admin Access to a Call Server section from page 252.
2 If you are using a browser the backup text file created is displayed giving
the date and time that the backup was made. This can be copied or
moved to any location as required.
or
If you are using the Command Prompt use the “get” command to download the required file, eg
get Backup 15.01.03 092508.txt, and place it in the root, eg C:\. The Transmission Complete
message will be received when the transfer is complete. Enter Quit when finished.
Restore the system from a back up file
A back up file can be sent to a Call Server as follows:
1 Make a copy of the backup text file and rename it newdatabase.txt.
2 Using FTP via a browser or Command Prompt log in as Admin on the relevant Call Server as
described in the Admin Access to a Call Server section from page 252.
3 If you are using a browser place newdatabase.txt into this area
or
If you are using the Command Prompt use the “put” command, eg put newdatabase.txt, to copy
newdatabase.txt from the root, eg C:\, to this area. Once copied the Transmission Complete
message will be received
4 Perform an orderly shut down of the Call Server by pressing the Reset Switch
. The SpliceCom
LED will slowly flash when the shut down is complete
5 Press the Reset Switch once to restart the Call Server and the newdatabase.txt file will be copied
into the database.
If the file has been accepted and the database updated the newdatabase.txt file will be automatically
deleted from the ftp directory.
Please note: a backup of the configuration from a 5100 Call server can not be sent to a 5108 Call Server
and visa versa, as well as a back up from a 4100 Call Server can not be sent to a Remote Call Server and
visa versa.
Using a back up file on a different Call Server
If a back up file is to be sent to a different Call Server when, for example, taking a pre-prepared
configuration to a customer’s site the following steps can be performed:
1 Make a copy of the backup file and rename it newdatabase.txt.
2 Place newdatabase.txt onto the Call Server via FTP as described in steps 2 and 3 in the above
section.
3 Telnet on to the system via Root as described in the Root Access to a Call Server section on page
252
4 Enter the command /ftp/ChangeMac (You can actually enter /ftp/Ch<TAB>).
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