Installation and Reference Manual
Maintenance & Troubleshooting
Installation and Reference Manual v3.2/0410/6 257
5 This will run a short script that will change the MAC address within the file newdatabase.txt with
that of the new Call Server.
6 Perform a normal reboot of the Call Server either via the Reset switch or enter the command
poweroff in your telnet session.
If a module or IP phone connected to the system is faulty and is to be replaced the following steps will
need to be taken. It is recommended that a like for like swap is always made, eg a 5315 Phone for a 5315
Phone, a PCS 560 with another PCS 560 and so on. Before connecting any new hardware to the system
ensure that Auto Add Phones is turned off (as described in the Using Auto Add Phones section from
page 34).
If you still have access to the original Call Server make a back up of the configuration, voicemail, web
pages, WAV files etc as described above. Otherwise you will need to have access to back ups created
prior to the Call Server failure.
1 Replace the original Call Server module with the new one but do not connect it to the network at
this time.
2 Send the back up file you wish to use to the Call Server as described in the Restore the system from
a back up file section from page 256. Ensure the file is called newdatabase.txt
3 Telnet on to the system via Root as described in the Root Access to a Call Server section on
page 252
4 Enter the command /ftp/ChangeMac (You can actually enter /ftp/Ch<TAB>).
5 This will run a short script that will change the MAC address within the file newdatabase.txt with
that of the new Call Server.
6 Perform a normal reboot of the Call Server either via the Reset switch or enter the command
poweroff in your Telnet session.
7 After the Call Server has been rebooted and its configuration has been loaded you will need to go
back into the configuration (the Call Server will still be 192.168.0.1) and set the required IP address
and DHCP parameters.
8 Once the Call Server is back up verify that it is running the configuration you expect before
connecting it back into the network.
9 You can now restore voicemail and any web pages (as described in the Troubleshooting Voicemail
section from page 237 and in the Internal Web Server section from page 184).
10 Copy any wav files required for music on hold back in to ftp directory on the Call Server (as
described in the Admin access to the Call Server section on page 252.)
11 Ensure you can make calls.
1 Ensure the Auto Add Phones feature is disabled within the relevant Call Server.
2 Connect the new module to the system and power up.
3 The new module will appear in the Unassigned Modules list
4 Select the module and copy its MAC address (serial number)
5 From the Modules list open the existing module and change its MAC address (serial number) for
that of the new one.
6 Update this change
7 Delete the new module from the Unassigned Modules list.
To Next Page
Loading...
