Installation and Reference Manual
Field Descriptions
Installation and Reference Manual v3.2/0410/6 285
Max Ring Before Alternate Distribution
The amount of time (in seconds) a call will ring the Distribution Group before being passed to the
Alternate Distribution Group. Please note that 1) a call will pass to voicemail after the Max No Answer
Time Before Voicemail, if set, regardless of the amount of time entered in this field, 2) this field will be
ignored if Distribution Skip On No Targets is selected and all members of the Distribution Group are busy.
Max Ring Before Alternate Distribution 2
The amount of time (in seconds) a call will ring the Alternate Distribution Group before being passed to
the Alternate Distribution Group 2. Please note that 1) a call will pass to voicemail after the Max No
Answer Time Before Voicemail, if set, regardless of the amount of time entered in this field, 2) this field
will be ignored if Alternate Distribution Skip On No Targets is selected and all members of the Alternate
Distribution Group are busy.
Max Number of Active Calls Before Busy
The number of calls to be controlled by the Department. An active call is a connected call, a call waiting
in the queue or a call being distributed. When this number has been exceeded any subsequent calls will
be given busy or presented to voicemail.
Default = 2 seconds. The amount of time (in seconds) given at the end of each Department call. The
User will be unable to receive any further calls within this time. This will allow time for any administrative
tasks at the end of a Department call. The number entered must be 2 or greater.
The amount of time (in seconds) a call will ring on each extension before moving to the next member of
the Distribution Group. Only used with Rotary and Sequential Distribution Modes. (Please note that a call
will pass to voicemail after the Max No Answer Time Before Voicemail, if set, regardless of the amount of
time entered in this field.)
Max No Answer Time Before Voicemail
The amount of time (in seconds) a call will ring for the Department before being transferred to voicemail.
Out of Hours Max No Answer Time Before Voicemail
The amount of time (in seconds) a call will ring the Out of Hours Distribution Group before being passed
to voicemail.
Controls the use of the Call Waiting facility for the Department.
(default) Disables this facility
Enable Allows a User receiving a call for this Department to receive a second call and then
toggle between the two calls. The User will be informed of a call waiting by an
intermittent beep in the headset and via their PCS 580/570/560, 410/400, 100, 60 or 50
PhoneTools
For use with PCS 60 and 50 as a partner. Enables Call Waiting but the intermittent beep
in the headset is disabled. The beep is provided by the PCS 60/50.
NoBeep Enables Call Waiting but the intermittent beep is disabled. The User will be informed of
a call waiting on the screen of their PCS 580/570/560, PCS 410/400, PCS 100, PCS 60 or
PCS 50.
To Next Page
Loading...
