Splicecom Maximiser - Page 292

Installation and Reference Manual
Field Descrptions
286
Installation and Reference Manual v3.2/0410/6
Voicemail page
Voicemail Enabled
Enable/Disable. If enabled the voicemail facility is available to the Department. However calls will not
route to voicemail unless the Max No Answer Time Before Voicemail is set.
Message Box Mode
Determines how voicemail messages for this Department are listened to when two or more Users
simultaneously accesses this Department’s voicemail.
Normal Users will be able to listen and handle all messages at the same time
Queued
Users will not listen to the same message simultaneously. First User to access this
Department’s voicemail will listen to message 1, then the next User will listen to message 2
and so on.
Max Message Time (Minutes)
Default = 5 minutes. Specifies the amount of time, in minutes, a caller will have to leave a message for
this Department. Zero (0) can be entered.
Voicemail Access Code
8 digits. Authorisation pass code to secure the Department’s voicemail.
Voicemail Assistant Telephone Number
8 digits. The extension number to which callers will be transferred if they press 0 during or after the
Department’s voicemail greeting.
Voicemail Target
Defines one of the following:
1 The name of the AutoAttendant to which calls will be routed, rather than voicemail, if the call is not
answered, or
2 the voicemail box into which messages should be left if different from the default. Entered as
!LeaveVoicemail:
extension number , or
3 the name of the wav file to be played to a caller rather than going to voicemail. Entered as
!Play:
wav file name . The file must be stored in the Admin area of the Call Server.
Voicemail Announcement
VXML script to be run while a call is in the queue.
Record Rate
Defines the number of calls to randomly record (eg a setting of 5 will record 1 in 5 calls)
Record Group
The group of Users who will be subject to call recording
Record Mode
Defines the mode that the recording is to follow.
None Automatic call recording will not take place.
Resource
Records all calls provided the appropriate voicemail resource is available at that time.
Mandatory
Records all calls.
Random Records a random number of calls as defined by the Record Rate.