Installation and Reference Manual
Configuring PBX functionality
Installation and Reference Manual v3.2/0410/6 91
The amount of time a User’s extension will ring before it is considered not answered is determined by
the User’s No Answer Time field as described below on page 91.
Calls to this extension will now be forwarded after the User’s No Answer Time and the following will take
effect: -
• If the Forward on No Answer number has Follow Me set the call will be forwarded on.
• If the Forward on No Answer number is also not answered within the original User’s No Answer Time
the call will be routed to the original User’s voicemail, no further forwarding occurs.
• If the Forward on No Answer number is busy and Forward on Busy is set for that extension the call will
be forwarded on.
• If the Forward on No Answer number is busy and Forward on Busy is not set for that extension the call
will be routed to the original User’s voicemail.
• If the Forward On No Answer number is a Department extension number and is not answered and is
routed to voicemail this will be the Department’s voicemail not the original User’s voicemail
• If an external Forward number has a voicemail service, eg a mobile, and this voicemail service answers
the call no further forwarding will occur.
• A broken dial tone on the User’s handset may indicate that Forwarding has been set.
Turn off Forward on No Answer
1 In Manager select Users
2 Select the User you wish to configure
3 Select the Telephony page
4 From the Forward on No Answer list box select None
5 The Forward on No Answer To number can remain for future use
6 Select Update or Apply when ready
Please note: The above Forwarding features can be set by the User via their PCS 60, 50, 100, 410/400, or
via a Dial Plan entry. If a User sets a Forwarding option but does not enter a Forwarding number the
setting will be ignored.
Setting the No Answer Time
The No Answer Time is the amount of time the User will be given to answer their extension before the
call is routed to voicemail or to their Forward on No Answer number, if configured. It is important to
determine the amount of time that will be suitable to the User. By default, this is set to 20 seconds.
1 In Manager select Users
2 Select the User you wish to configure
3 Select the Telephony page.
4 In the No Answer Time field enter the number of seconds required
5 Select Update or Apply when ready
Call Waiting will allow the User to receive a second call and to toggle between the two calls. When this
feature is enabled the User will hear an intermittent beep in the headset when a second call is received.
A PCS 60, 50, 410/400 or 580/570/560 will also indicate when a call is waiting and will enable the User to
toggle between the two calls.
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