8. Troubleshooting:
Should you experience any issues or malfunctions with your machine, refer to the list
below for some quick help tips. For any issues you cannot resolve, please contact
Sunless, Inc.’s Technical Support Department at 1-855-450-3500.
Power: Unit has no power or unit will not turn on:
D Main breaker to outlet tripped or turned off or a defective outlet
L Check circuit breaker at main control box in salon
LL Have a certified electrician inspect and replace wall outlet
E Plug from 9HUVD6SD3UR
70
is not fully connected into wall outlet.
L Push plug into outlet and turn clockwise to lock into outlet
F RCBO has tripped
L Turn power switch to off position, then turn power switch
back to on position
LL Defective RCBO - Contact Sunless, Inc. Technical Support
G Faulty 24 Volt Power Supply
L Contact Sunless, Inc. Technical Support
H Touch screen is blank
L Contact Sunless, Inc. Technical Support
Solution Issues
A. Solution Leaking from Nozzle Housing
a. Nozzle tip not tight into nozzle body
i. Tighten nozzle tips
b. Air cap or collar loose
i. Tighten air cap collars
B. Solution Leaking in Drawer
a. Remove solution container from connector
i. Check solution container male connector for “O” ring
1. If it has moved from its slot, reposition it back
2. If it is missing, replace solution container
ii. Solution is leaking from vent tube
1. Solution Vent Solenoid open or stuck open
a. Contact Sunless, Inc. Technical Support
iii. Solution reservoir leaking
1. Check that all associated tubes and connectors are seated
and pushed together all the way
2. Faulty or cracked reservoir, lid, or gasket
a. Contact Sunless, Inc. Technical Support
C. Solution color results too light
a. Solution Volume Per Pass set too low
i. Check Volume per pass in Session Parameters, if too low, adjust
the values or reset to default factory settings.
b. Obstructed flow in solution system
i. Run purge and evaluate all three streams of solution. If not even:
Section 8! Troubleshooting
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