Chapter 7: Troubleshooting and Support
7.8 Where to Get Replacement Components
If you need replacement parts for your system, to ensure the highest level of professional
service and technical support, purchase exclusively from our Supermicro Authorized
http://www.supermicro.com.
7.9 Reporting an Issue
Technical Support Procedures
purchased through a distributor or reseller, please contact them for troubleshooting services.
1. Please review the Troubleshooting Procedures in this manual and Frequently Asked
Questions on our website before contacting Technical Support.
Note
If you still cannot resolve the problem, include the following information when contacting
us for technical support:
•
•
•
An example of a Technical Support form is posted on our website
assistance, please have your account number ready when contacting our technical support
department by email.
Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service will be rendered. You can obtain service by calling your vendor for a Returned
number should be prominently displayed on the outside of the shipping carton, and mailed
prepaid or hand-carried. Shipping and handling charges will be applied for all orders that
must be mailed when service is complete.
For faster service, RMA authorizations may be requested online (http://www.supermicro.com/
support/rma/).
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