Supra KeyAdvantage - Keyadvantage Software Error Messages; Keypad Troubleshooting

67
KeyAdvantage User Manual
KeyAdvantage Software Error Messages
Table 1 lists some of the most common KeyAdvantage software error messages and their causes.
Table 1. KeyAdvantage Software Error Messages
Error message
Logged Emailed Type
Possible cause
Unable to connect to the
KeyAdvantage database at
<ip_address>.
Yes No Message box • KeyAdvantage database server is down.
• KeyAdvantage database server is
unreachable.
• Authentication failure causes an error
while logging on to the database.
Error connecting to
database while trying to
import records.
Yes Yes Log le • KeyAdvantage database server is down.
• KeyAdvantage database server is
unreachable.
• Authentication failure causes an error
while logging on to the database.
Service failed to start.
Please review log le for
details.
Yes No Message box Internal unexpected error in the service.
Call customer support.
Service failed to stop.
Please review log le for
details.
Yes No Message box Internal unexpected error in the service.
Call customer support.
Service communication
error. Please see log le for
details.
Yes No Message box An error in the application GUI. Attempt
to restart the application. If the problem
persists, contact customer support.
Internal error. Please
contact customer support.
Yes Yes Message box Internal application failure.
The le provided does not
include a valid prole.
Yes No Message box Attempting to import a le not exported by
the tool, or a le that is corrupt.
The service shut down
unexpectedly.
Yes Yes Log le/
message box
Internal error in the service.
Invalid DMS inventory le. Yes No Log le The DMS exported le is corrupt.
Unable to add task. Please
verify that the le path
specied is accessible by
the KeyAdvantage DMS
system service.
No No Message box Cannot map directly to a network drive.
You must enter the entire le path.
KeyPad Troubleshooting
The KeyPad becomes inoperable if the KeyPad is removed from the programming base before being properly
disconnected. To x a KeyPad that has become inoperable because of this, reprogram the KeyPad using the
programming base.
Table 2 shows the error messages and their associated codes that appear on the KeyPad. Error codes are
composed of two elements. The rst two digits dene the error, the last two digits show the number of times that
the error has occurred. For example, error code A102 would mean that the error A1 has occurred twice.