Supra KeyAdvantage - KeyPad Troubleshooting

68
Appendix A
Troubleshooting
KeyPad Error Messages
Table 2 lists some of the most common KeyPad error messages and their causes.
Table 2. KeyPad Error Messages
KeyPad error message Error code
Resolution
Box Battery Low 3Fxx Replace KeyBox
Clock Error Reprogram Key F1xx, F3xx Place KeyPad on programming base and check
in or out
Communication Error 01xx, 02xx, 03xx Shield IR ports from light and try again
Incorrect Pin E7xx Reenter PIN code
Incorrect Update Code 2Dxx Reprogram KeyPad and/or KeyBox
Incorrect Update Code 3Dxx Reenter update code
Key Battery Low 35xx Change KeyPad batteries
Keypad Expired Check Out Key F6xx, 27xx Place KeyPad on programming base and check
in or out
No Box Found F4xx Realign the KeyPad with the IR port on the
KeyBox
No KeyBox Reads In Memory F2xx Read a KeyBox
Not Authorized 26xx, 28xx, 2Axx,
42xx, 43xx, 76xx,
78xx, 79xx, E8xx,
ECxx, 7Fxx
Place KeyPad on programming base and check
in or out
Not Authorized 4Axx, 46xx, 7Exx Reprogram KeyPad and/or KeyBox
Not Authorized 7Dxx Reenter update code
Not Authorized F5xx Maximum number of KeyBox accesses reached.
Place on programming base and reprogram with
increased number of accesses allowed
Not Authorized 49xx Remove the KeyPad serial number from the
KeyBox lockout list
Not Authorized 41xx, 74xx, 75xx Wait 15 minutes and try again
Not Authorized 6Cxx, 7Cxx, 80xx Replace KeyBox
Not Authorized 71xx, 7Bxx Reenter PIN code and try again
Not Authorized 7Axx Open KeyBox during valid access hours
Not Authorized 29xx, 2Bxx, 2Cxx,
44xx, 45xx, 6Axx,
6Bxx
Contact Supra Support
Program Error Reprogram Key F0xx Place KeyPad on programming base and check
in or out
Security Lockout Key Disabled EExx Place KeyPad on programming base and check
in or out
Unsuccessful E9xx, EAxx, EBxx,
Edxx, EFxx
Place KeyPad on programming base and check
in or out