MC3000 Integrator Guide10-8
UBC Adapter
Cables
Table 10-5. Troubleshooting the UBC Adapter
Problem Cause Solution
Spare battery Charging LED
does not light when spare
battery is inserted.
Spare battery is not correctly
seated.
Remove and re-insert the spare battery into the charging slot, ensuring it is correctly
seated.
Battery not charging. Charger is not receiving power. Ensure the power cable is connected securely to both the charger and to AC power.
Spare battery is not correctly
seated.
Remove and re-insert the spare battery into the charger, ensuring it is correctly seated.
Battery was removed from charger
or charger was unplugged from AC
power too soon.
Ensure charger is receiving power. Ensure the battery is seated correctly. If a battery is
fully depleted, it can take up to four hours to fully recharge a Standard Battery and it can
take up to six hours to fully recharge an Extended Life Battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.
Table 10-6. Troubleshooting the Cables
Problem Cause Solution
Mobile computer amber Charge
LED Indicator does not light
when mobile computer
attached.
Cable is not receiving power. Ensure the power cable is connected securely to both the cable and to AC power.
Mobile computer is not seated
correctly in the cable.
Remove and re-insert the mobile computer into the MC3000 connector, ensuring it is
correctly seated.
Mobile computer battery is not
charging.
Mobile computer was detached from
cable or cable was unplugged from
AC power too soon.
Ensure the cable is receiving power. Ensure mobile computer is seated correctly. If the
mobile computer battery is fully depleted, it can take up to four hours to fully recharge a
Standard Battery and it can take up to six hours to fully recharge an Extended Life Battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.
The mobile computer is not fully
seated in the cable.
Remove and re-insert the mobile computer into the cable, ensuring it is correctly seated.
During data communication, no
data was transmitted, or
transmitted data was
incomplete.
Cable removed from mobile
computer during communication.
Reattach cable to mobile computer and retransmit.
Incorrect cable configuration. See Chapter 2, Accessories for cable configurations.
Communication software is not
installed or configured properly.
Perform communication setup as described in Communication Setup on page 2-25.
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