Troubleshooting
Before requesting repair:
R Update the firmware.
R Resetting to factory settings may resolve the problem.
R Refer to “FAQ”.
{{"https://av.jpn.support.panasonic.com/support/technics/product-faq/AZ3/index.html"|
tolink("https://av.jpn.support.panasonic.com/support/technics/product-faq/AZ3/index.html")}}
If the FAQ or the following measures do not resolve the problem, or if the problem is not
described below, please contact your dealer.
Cannot connect to a Bluetooth
®
device.
R EAH-AZ100: Up to 10 Bluetooth
®
devices can be paired with the earphones. If you pair a
device when the maximum number of paired Bluetooth
®
devices is exceeded, previously
paired devices will be overwritten. To use overwritten devices again, pair them again.
When pairing with LE Audio compatible Bluetooth
®
devices
“Number of LE Audio connections”, Page 55
R EAH-AZ80/EAH-AZ60M2/EAH-AZ40M2: Up to 10 Bluetooth
®
devices can be paired with the
earphones. If you pair a device when the maximum number of paired Bluetooth
®
devices is
exceeded, previously paired devices will be overwritten. To use overwritten devices again, pair
them again.
R Unpair this unit from the Bluetooth
®
menu in the Bluetooth
®
device, and pair again.
“Use the app to pair with a Bluetooth
®
device”, Page 34
“Pair with a Bluetooth
®
device without the app”, Page 35
There is no sound.
R Check if the earphones and the Bluetooth
®
device are connected.
R Check if music is playing on the Bluetooth
®
device.
R Check if the earphones are on and if the volume is not too low.
“The volume is low./The other party’s voice is low.”, Page 65
R Pair/connect the earphones and the Bluetooth
®
device again.
“Use the app to pair with a Bluetooth
®
device”, Page 34
“Pair with a Bluetooth
®
device without the app”, Page 35
R Check if the Bluetooth
®
device supports the “A2DP” profile. For details, please refer to the
manual of the Bluetooth
®
device.
“Listen to music”, Page 38
R Turn off the Bluetooth
®
in another device that is connected via multipoint and check again
The sound cuts out./Lots of noise./Poor audio quality.
R Are you covering the earphones or Bluetooth
®
device with your palm? The signals and audio
may be interrupted.
R Are you out of the Bluetooth
®
communication range (about 10 m)? Bring the earphones and
the Bluetooth
®
device closer together.
R Are there any obstacles between the earphones and the Bluetooth
®
device? Avoid obstacles.
R Turn off wireless LAN devices that you are not using.
R Using devices that interfere with radio waves, such as microwaves, may affect communication.
R Depending on the signal conditions, radio waves in the same 2.4 GHz band as Bluetooth
®
may interfere and cause sound skipping.
R When using LDAC and multi-point together, change the “LDAC playback sound quality setting”
and “connection setting” of the playback device from “prioritize sound quality” to “best effort” or
“prioritize connectivity” to lower the bit rate. You may not be able to change the settings on
some playback devices. For details, please refer to the manual of the playback device.
64
FAQ
To Next Page
Loading...
