True Ice Series User Manual

TRUE ICE SERVICE MANUAL
TEC_TM_198 | REV. A | EN 03/26/2024 Page 69 of 96
truemfg.com
Troubleshooting & Diagnosis (cont.)
Not Harvesting/Assisted Harvest
Long harvest, normal ice fill
pattern. Ice will not come off
evaporator. May shut down on
E26 Exceeded Harvest Cycle
Time Limit
After 3 min in Harvest, is
the ice still frozen to the
evaporator?
Is the unit level?
Is the bridge thickness
greater than 1/4" (6.4 mm)?
Is the condenser fan(s) off)?
Has the evaporator been
descaled and sanitized per
the instructions in the last
month?
Closely inspect the
evaporator. Are there any
signs of damage (i.e., loose,
or damaged partitions or
nickel missing?
Are there any signs of
missing silicone in the
corners where the plastic
extrusions surround the
evaporator coil?
Is the condenser fan wired
per the diagram?
Adjust the bridge thickness.
See "Adjust Ice Thickness" (pg. 40)
See "Frozen in"
flow chart (pg. 68)
Replace
the control board
Descale
and sanitize the
unit per the instructions
(pg. 51)
Replace
the evaporator
Remove
all old silicone and
clean the area thoroughly
with a Scotch-Brite style pad and
rubbing alcohol. Let it completely
dry then use food grade
silicone.
Level the unit
Correct
Wiring
YES
YES
YES
YES
YES
YES
YES
NO
NO
NO
NO
NO
NO
NO
NO

True Ice Series Specifications

General

Brand	True
Model	Ice Series
Category	Commercial Food Equipment
Language	English