06 / TROUBLESHOOTING
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6.0b/ IF YOU ARE UNAbLE TO CONNECT TO YOUR VERIZON
bUSINESS INTERNET GATEWAY USING WI-FI:
• Be sure your Wi-Fi device is within range of your Gateway; move it closer to
see if your connection improves.
• Check your network device’s Wi-Fi settings to be sure your device’s Wi-Fi is
on (enabled) and that you have the correct Wi-Fi network and password (if
using a Wi-Fi password) as configured on your Gateway.
• Be sure you are connecting to the correct Wi-Fi network; check to be sure
you are using your Gateway’s SSID. In some cases, if using a Wi-Fi password,
you may need to enter the Wi-Fi password into your network device again to
be sure your device accepts the password.
• Check to be sure you are running the latest software for your network device.
• Try turning your network device’s Wi-Fi off and on, and try to connect.
• If you have made any changes in your network settings and turning your
network device’s Wi-Fi off and on does not help, try to restart your network
device.
• You may need to turn the Wi-Fi settings from on to off, and back to on again
and apply the changes.
• If you are still unable to access your Gateway, you may need to try
connecting to the Gateway using another network device. If the issue goes
away with another network device, the issue is likely with that individual
network device’s configuration.
6.0c/ ACCESSING YOUR VERIZON bUSINESS INTERNET GATEWAY
IF YOU ARE LOCKED OUT
• If your Gateway connection is lost while making configuration changes,
a setting that locks access to Gateway’s UI may have inadvertently been
activated.
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