Vertiv Liebert LDMF - 7.0 Troubleshooting; Frequently Asked Questions

Vertiv™ | Liebert® LDMF™ Distribution Monitoring User Manual | 50
7.0 TROUBLESHOOTING / FREQUENTLY
ASKED QUESTIONS
1. How do I obtain the software necessary to monitor and configure the Liebert LDMF?
• The software package is available from the Liebert Web site, www.vertivco.com. Under Service and
Support, choose Software Downloads.
• Click on the link for the LDMF - mm/yyyy Toolkit:
where mm/yyyy is the month and year of the update—for example, 08/2016 or 11/2016
Note: There are two versions of Liebert Distribution Monitoring software.
Be sure to select the LDMF version, which is for units with a setup port labeled LDMF Setup.
Do NOT choose the Liebert Distribution Monitoring (LDM) Tool Kit. (The LDM Tool Kit is used
on units with a setup port labeled LDM Setup.)
• Save the file to a desktop or laptop computer (PC) and extract the contents.
2. What is contained in the downloaded software package?
• The flash program with a walk-through instruction
• The configuration program
•The monitor program
3. What should I do if the BMS is reporting an overcurrent alarm?
• Verify the circuit is not actually overloaded.
• Using the Configuration program, verify that alarm setpoints and the CT ratio are correct.
• If settings are correct, verify that the BMS is operating correctly.
• If the issue still exists, contact Vertiv Support at 800-543-2378 for assistance.
4. I get an error message “Incorrect Schema Version” when I try to run the Monitor tool or Configuration tool.
What should I do?
• Ensure that only one program—either Monitor or Configuration—is running at a time. You can’t run
both programs at the same time.
• Contact Vertiv Support to ensure correct tool for the firmware.
• Verify the PC is connected to the LDMF Setup port and the communication cable (F-F null modem DB9)
is fully seated (see 5.2.1 - LDMF Setup Port Connection).
• Verify the Liebert LDMF unit has power (green LEDs on the BCB will be flashing).
5. How can I make a backup copy of the configuration file?
• Connect to the external LDMF Setup port (see 5.2.1 - LDMF Setup Port Connection).
• Run the configuration program (see 5.5.1 - Starting the Configuration Program).
• At the bottom of the Configuration window, select Save to File. Navigate to a location on your PC to
store the file (see 5.5.5 - Save the Configuration File to Disk).
NOTE
The software may be updated and changed without any notification. Check the Web site
regularly to ensure the software is up-to-date.