Troubleshooting
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The print is irregular, either too strong or too
weak.
If there is a problem with the print quality, such as ir-
regular print or inappropriate ink quantity, the follow-
ing issues should be addressed:
• Is an old ink cartridge being used?
Ink cartridges should only be used before the expi-
ration date.
• Is the paper-type setting correct?
Using the M-Print
®
PRO software, make sure that
the printer driver is set correctly to either Standard
or Quality.
Dirty or spotted printouts
If the printed marking surface is dirty or spotted, fo-
cus on the following:
• Have you touched the unprinted MultiCard?
Avoid touching the unprinted marking surface be-
fore the printing process.
• Are the MultiCards aligned correctly?
Verify the alignment of the inserted MultiCards.
• Is an original Weidmüller ink cartridge being
used?
If you do not use an original Weidmüller ink car-
tridge, or if you are using a refilled cartridge, the
print quality can worsen and functional problems
can result. Only use original Weidmüller ink car-
tridges.
Check the settings for the printer driver
If a problem occurs with regard to the printer status,
use M-Print
®
PRO to check the printer driver (please
refer to Operating Instructions M-Print
®
PRO).
Opening the maintenance cover during printing
Printing will be aborted if the maintenance cover is
opened when the printer is printing. After the cover
is closed printing will resume briefly and then be
aborted. The card will be fed forward, but remains in
the device. A transport error will be signalised via
the display (blue LED will light up).
Switch off the device then switch it on again. The
card caught in the device will be transported out of
the device.
Opening the ink tank cover during printing
Printing will be aborted if the ink tank cover is
opened when the printer is printing. After the cover
is closed printing will resume briefly and then be
aborted. The card will be fed forward, but remains in
the device. A transport error will be signalised via
the display (blue LED will light up). The ink tank
status indicators will change to empty. The printer
will automatically reinitialise the ink tank system
(takes up to 2 minutes).
Switch off the device then switch it on again. The
card caught in the device will be transported out of
the device.
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