AACCTTIIOONN YYEESS NNOO
SStteepp 33
Check the imaging unit for signs of
damage.
Note: Make sure that the
photoconductor drum
contact is not bent or out of
place.
Does the imaging unit have
damage?
Go to step 4. Contact Contacting Customer
Support
SStteepp 44
1 Replace the imaging unit.
2 Print the document.
Is the printer printing solid black
pages?
Contact Contacting Customer
Support
The problem is solved.
Text or Images Cut Off
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch SSeettttiinnggss >>
TTrroouubblleesshhoooottiinngg >> PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess.
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SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
Note: If the cartridge is
not supported, then
install a supported one.
2 Print the document.
Is the text or image clipped?
Go to step 2. The problem is solved.
SStteepp 22 Go to step 3. The problem is solved.
Xerox
®
B410 Printer User Guide 189
Troubleshooting
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