5.5 Network Related Troubles 99
When Using the StatusMessenger Function
This section explains how to fix the troubles when the StatusMessenger features are used.
Connection to CentreWare
Internet Services has been
refused, or “Data not included
in page” is displayed.
This symptom occurs when the web browser display is refreshed
frequently. Do not refresh the web browser display frequently. Also,
do not continuously display the [Status] screen or the [Jobs] screen
on several web browsers at the same time.
Password not certified after
entering the password in the
username and password
window.
If certification is refused five times, the user cannot be certified even
if the correct user name and password are input.
Switch the printer off and on once, then do the certification
procedure again.
Symptom Reason/Action
The printer status was not
notified by e-mail.
Check the following settings in [Properties] of CentreWare Internet
Services.
• Is the printer e-mail address specified?
• Is [Enable] specified for [StatusMessanger]?
• Are the SMTP server IP address and POP3 server IP address
specified correctly?
• Are the POP user name and password specified correctly?
• Are the items to be notified specified correctly?
• Are the destination e-mail addresses entered correctly?
Are the SMTP server and POP server working correctly? Check
with your network administrator.
Symptom Reason/Action
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