Xerox Phaser 3600 User Manual

9.7 < Troubleshooting>
Troubleshooting checklist
If the printer is not working properly, consult the following checklist. If the
printer does not pass a step, follow the corresponding troubleshooting
suggestions.
Condition Suggested solutions
Make sure that the
Status LED on the
control panel lights
green and Ready is
shown on the
display.
• If the Status LED is off, check the power
cord connection. Check the power switch.
Check the power source by plugging the
power cord into another outlet.
• If the Status LED lights red, check the
display message. See page 9.8.
Print a demo page
to verify that the
printer is feeding
paper correctly. See
page 2.9.
• If a demo page does not print, check the
paper supply in tray.
• If the paper jams in the printer, see
page 9.1.
• If an error message appears on the
display, see page 9.8.
Check the demo
page to see if it
printed correctly.
If there is a print quality problem, see
page 9.13.
Print a short
document from a
software application
to verify that the
computer and
printer are
connected and are
communicating
correctly.
• If the page does not print, check the cable
connection between the printer and the
computer.
• Check the print queue or print spooler to
see if the printer has been paused.
• Check the software application to ensure
that you are using the proper printer driver
and communication port. If the page is
interrupted during printing, see page 9.11.
If completing the
checklist does not
resolve the printer
problem, check the
following
troubleshooting
sections.
• “Understanding display messages” on
page 9.8.
• “Solving general printing problems” on
page 9.11.
• “Common Windows problems” on
page 9.15.
• “Common Linux problems” on page 9.16
• “Common Macintosh problems” on
page 9.17.
Understanding the Status LED
Status Description
Off
• The printer is off-line and cannot print.
• The printer is in power save mode. When
data is received, it switches to on-line
automatically.
Green
On
The printer is on-line and can receive data
from the computer.
Blinking
• When the backlight blinks slowly, the printer
is receiving data from the computer.
• When the backlight blinks quickly, the printer
is receiving and printing data.
Red
On
• The printer is initializing at power on.
• A paper jam has occurred. To solve the
problem, see page 9.1.
•The top cover is open. Close the top cover.
• There is no paper in tray. Load paper in tray.
• The printer has stopped printing due to a
major error.
Blinking
• A minor error is occurring and the printer is
waiting for the error to be cleared. When the
problem is cleared, the printer resumes
printing.
•The print cartridge is low. Order a new
print cartridge. You can temporarily
improve print quality by redistributing the
toner. See page 8.3.

Xerox Phaser 3600 Specifications

General

Color	No
Duplex printing	Yes
Print technology	Laser
Maximum resolution	600 x 600 DPI
Warm-up time (from sleep mode)	31 s
Print speed (black, normal quality, A4/US Letter)	38 ppm
Internal memory	32 MB
Maximum internal memory	512 MB
Total input capacity	600 sheets
Total output capacity	250 sheets
Maximum input capacity	1100 sheets
Paper tray 2 input capacity	500 sheets
Functions	Print
I/O ports	Parallel (IEEE 1284), USB 2.0
Device manager	DHCP, Xerox CentreWare Internet Services Embedded Web Server, Xerox CentreWare Printer Management for Microsoft, Novell, and UNIX
Package length	563.87 mm
Depth (imperial)	18.8 \
Width (imperial)	15.7 \
Height (imperial)	15.1 \
Power requirements	240 V, 50/60 Hz
Standard input trays	2
Print memory (standard)	64 MB
Power consumption (active)	700 W
Compatible operating systems	HP-UX 10.2, Linux, Mac OS X ver.10.2 Red Hat 9, SCO, SUSE 9, Solaris 2.5.1/2.6+, Windows 2000/Vista
Acoustic power emissions (standby)	35 dB
Standard output capacity for envelopes	8000 sheets
Acoustic power emissions (active, print, copy or scan)	56 dB
PCL fonts	68
Certification	CE, UL 60950-1/CSA 60950-1-03, FCC Part 15 Class A, 73/23/EEC, RoHS 2002/95/EC
Maximum duty cycle	200000 pages per month
Recommended duty cycle	8000 pages per month
Number of PostScript fonts	136
Power consumption (standby)	13 W
Power consumption (PowerSave)	130 W
Export Control Classification Number (ECCN)	EAR99

Weight and Dimensions

Depth	478 mm
Width	399 mm
Height	383 mm
Package width	515.61 mm
Package height	584.19 mm
Package weight	21201.2 g
Dimensions (WxDxH)	399 x 462 x 383 mm