Xerox Phaser 3600 User Manual

9.1 < Troubleshooting>
9 Troubleshooting
This chapter provides helpful information for what to do if you encounter
an error while using your printer.
This chapter includes:
• Clearing paper jams
• Troubleshooting checklist
• Understanding the Status LED
• Understanding display messages
• Print cartridge-related messages
• Solving general printing problems
• Solving print quality problems
• Common Windows problems
• Common PostScript problems
• Common Linux problems
• Common Macintosh problems
Clearing paper jams
Note
When removing paper that is jammed in the printer, if possible
always pull the paper in the direction that it normally moves so
as not to damage internal components. Always pull firmly and
evenly; do not jerk the paper. If the paper tears, ensure that all
fragments of paper are removed; otherwise a jam will occur
again.
When a paper jam occurs, the Status LED lights red. Open and close the
top cover. The jammed paper will automatically exit the printer.
If the paper does not exit, check the display on the control panel. The
message indicating the corresponding location of the paper jam
appears. Refer to the table below to locate the paper jam and to clear it:
In the paper feed area
In Tray 2
1 Pull Tray 2 open.
Message Location of Jam Go To
Paper Jam 0
Open/Close Door
In the paper feed area
tray 1(MPT), Tray 2
below
Paper Jam 1
Open/Close Door
Around the print cartridge page 9.3
Paper Jam 2
Check Inside
In the paper exit area page 9.4
Duplex Jam 0
Check Inside
In the duplex area page 9.4
Duplex Jam 1
Open/Close Door
In the duplex area page 9.5

Xerox Phaser 3600 Specifications

General

Color	No
Duplex printing	Yes
Print technology	Laser
Maximum resolution	600 x 600 DPI
Warm-up time (from sleep mode)	31 s
Print speed (black, normal quality, A4/US Letter)	38 ppm
Internal memory	32 MB
Maximum internal memory	512 MB
Total input capacity	600 sheets
Total output capacity	250 sheets
Maximum input capacity	1100 sheets
Paper tray 2 input capacity	500 sheets
Functions	Print
I/O ports	Parallel (IEEE 1284), USB 2.0
Device manager	DHCP, Xerox CentreWare Internet Services Embedded Web Server, Xerox CentreWare Printer Management for Microsoft, Novell, and UNIX
Package length	563.87 mm
Depth (imperial)	18.8 \
Width (imperial)	15.7 \
Height (imperial)	15.1 \
Power requirements	240 V, 50/60 Hz
Standard input trays	2
Print memory (standard)	64 MB
Power consumption (active)	700 W
Compatible operating systems	HP-UX 10.2, Linux, Mac OS X ver.10.2 Red Hat 9, SCO, SUSE 9, Solaris 2.5.1/2.6+, Windows 2000/Vista
Acoustic power emissions (standby)	35 dB
Standard output capacity for envelopes	8000 sheets
Acoustic power emissions (active, print, copy or scan)	56 dB
PCL fonts	68
Certification	CE, UL 60950-1/CSA 60950-1-03, FCC Part 15 Class A, 73/23/EEC, RoHS 2002/95/EC
Maximum duty cycle	200000 pages per month
Recommended duty cycle	8000 pages per month
Number of PostScript fonts	136
Power consumption (standby)	13 W
Power consumption (PowerSave)	130 W
Export Control Classification Number (ECCN)	EAR99

Weight and Dimensions

Depth	478 mm
Width	399 mm
Height	383 mm
Package width	515.61 mm
Package height	584.19 mm
Package weight	21201.2 g
Dimensions (WxDxH)	399 x 462 x 383 mm