Xerox WorkCentre 5021 User Manual

Problem solving
WorkCentre 5019/5021
User Guide
11-5
An error code
appears when
paper is loaded
in Bypass tray
and the Start
button is pressed.
Check the positions of the
paper guides of Bypass tray.
Adjust the paper guides to the correct
positions.
Refer to Error codes on page 11-21.
Refer to Loading paper in the Bypass tray on
page 4-9.
Documents often
jam.
Are suitable types of
documents being used?
Correctly load the documents suitable for
the document feeder.
Refer to Placing the document on page 5-1.
Are you using the irregular
shaped documents, business
cards, transparencies, or thin
documents?
Are there any sticky tags,
paper clips or adhesive tape
on the document?
Remove any sticky tags, paper clips or
adhesive tape from the document before
copying.
Are the document guides set
in the correct positions?
Adjust the document guide positions.
Refer to Placing the document on page 5-1.
Is a piece of torn paper
remaining in the document
feeder?
Open the document feeder cover and check
inside.
Refer to Document jams on page 11-36.
An edge of the
document is
folded.
Is the document curled? Flatten the curl and load the document
again.
Symptom Possible cause Remedy

Xerox WorkCentre 5021 Specifications

General

Print Technology	Laser
Print Speed	Up to 20 ppm
Copy Speed	Up to 20 cpm
Copy Resolution	Up to 600 x 600 dpi
Scan Resolution	Up to 600 x 600 dpi
Paper Capacity	250 sheets
Monthly Duty Cycle	Up to 20, 000 pages
Connectivity	USB 2.0
Functions	Print, Copy, Scan
Maximum Paper Size	A3
Duplex Printing	Manual
Memory	128 MB
Fax Transmission Speed	33.6 Kbps (optional)
Operating System Compatibility	Windows, Mac
Print Resolution	600 x 600 dpi