Problem solving
WorkCentre 5019/5021
User Guide
11-4
Paper is often
jammed or
wrinkled.
Is paper loaded correctly in
the tray?
Load paper correctly.
Refer to Loading paper in Trays 1 and 2
(optional) on page 4-7.
Is the tray inserted correctly? Correctly insert the tray by firmly pushing it
until it stops.
Refer to Loading paper in Trays 1 and 2
(optional) on page 4-7.
Is the paper damp? Replace the paper with a new one.
Is the paper curled? Turn over the paper in the tray, or replace the
paper with a new one.
Are the paper and tray
settings correct?
Correctly set the paper settings to
correspond to the paper loaded.
Refer to Changing the paper size for Trays 1
and 2 on page 4-11.
Are any torn pieces of paper
remaining or is there a
foreign object in the
machine?
Open the cover of the machine or pull out
the tray to remove any torn pieces or foreign
objects.
Refer to Paper jams on page 11-29.
Is non-standard paper
loaded in the tray?
Replace with paper that meets machine
specifications.
Refer to Paper types on page 4-1.
Is paper exceeding the
maximum fill line in the tray?
Load paper in the tray so that it does not
exceed the maximum fill line.
Refer to Loading paper in Trays 1 and 2
(optional) on page 4-7.
Are the paper guides set
correctly?
Load paper correctly, and align the paper
guides to the paper.
Refer to Loading paper in Trays 1 and 2
(optional) on page 4-7.
Refer to Loading paper in the Bypass tray on
page 4-9.
Is the paper finely cut out? Some paper types may not be cut out finely.
Load the paper after fanning it well.
A document is
not fed onto
document
feeder.
Is the document small? The minimum size of document that can be
loaded into the document feeder is A5 .
Symptom Possible cause Remedy
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