Problem solving
WorkCentre 5019/5021
User Guide
11-9
Dirt appears at
regular intervals
in the printout.
The paper feed path is dirty. Print several sheets.
The drum cartridge has
deteriorated or been
damaged.
Replace the drum cartridge with a new one.
Refer to Replacing the drum cartridge on
page 10-7.
White spots
appear in areas
of black fill.
The paper is unsuitable. Load the correct type of paper.
The drum cartridge has
deteriorated or been
damaged.
Replace the drum cartridge with a new one.
Refer to Replacing the drum cartridge on
page 10-7.
The printout
comes off on the
fingers.
The toner is not
fused to the
paper.
The paper is
contaminated
with toner.
The paper is damp. Replace the paper with new paper.
The paper is unsuitable. Load the correct type of paper.
Symptom Possible cause Remedy
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