Problem solving
WorkCentre 5019/5021
User Guide
11-10
The entire
printout is black.
The drum cartridge has
deteriorated or been
damaged.
Replace the drum cartridge with a new one.
Refer to Replacing the drum cartridge on
page 10-7.
A high-voltage power supply
failure may have occurred.
Contact our Customer Support Center.
The printout is
blank.
Multiple pages were fed
through the machine at once
(double feeding).
Riffle through the stack of paper thoroughly
before loading it.
The toner cartridge has run
out of toner.
Replace the toner cartridge with a new one.
Refer to Replacing the toner cartridge on
page 10-3.
A power failure or high-
voltage power supply failure
may have occurred.
Contact our Customer Support Center.
The printout
contains white
areas, or white or
colored stripes.
The paper is damp. Replace the paper with new paper.
The paper is unsuitable. Load the correct type of paper.
The printout is
faint overall.
When using the Bypass tray
to print, the paper size
specified in the print driver
does not match the type and
size of the paper actually
loaded.
Load paper of the correct type and size in
the Bypass tray.
Refer to Loading paper in the Bypass tray on
page 4-9.
Multiple pages were fed
through the machine at
once.
Riffle through the stack of paper thoroughly
before loading it.
Symptom Possible cause Remedy
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