Problem solving
WorkCentre 5019/5021
User Guide
11-28
092-660
092-668
ATC SNR (in drum cartridge) value is
out of range.
Switch off the machine power, make
sure that the display is blank, and
then switch on the machine power. If
the same message is displayed again,
contact our Customer Support Center.
092-661 Temperature SNR (in drum cartridge)
value is out of range.
092-910 An error occurred.
093-312
093-400 Out of toner. Replace the toner cartridge.
Refer to Replacing the toner cartridge
on page 10-3.
116-321
116-323
116-334
116-377
An error occurred. Switch off the machine power, make
sure that the display is blank, and
then switch on the machine power. If
the same message is displayed again,
contact our Customer Support Center.
116-747 Unable to complete scanning due to
the scanning area being too small.
Decrease the value of the Erase
Frame or reduce the zoom ratio.
Refer to Reduce/enlarge on page 5-
12.
117-326
117-327
An error occurred. Switch off the machine power, make
sure that the display is blank, and
then switch on the machine power. If
the same message is displayed again,
contact our Customer Support Center.
123-314 An error occurred.
Error code Cause Remedy