Yealink SIP-T54S - Automatic Call Distribution (ACD)

User Guide for the SIP-T54S Media IP Phone
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SIP INVITE message to the Music on Hold Server account. The Music on Hold Server account
automatically answers the SIP INVITE messages and immediately plays audio from some source
located anywhere (LAN, Internet) to the held party. Contact your system administrator for the
SIP URI.
Note
To configure music on hold server via web user interface:
1. Click on Account->Advanced.
2. Select the desired account from the pull-down list of Account.
3. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field.
4. Click Confirm to accept the change.
When you place a call on hold, the held party can hear the music.
Note
Automatic Call Distribution (ACD)
ACD is often used in offices for customer service, such as call center. The ACD system handles
large volumes of incoming calls from callers who have no need to talk to a specific person but
who require assistance from any of multiple persons at the earliest opportunity. ACD on the
SIP-T54S media IP phone allows the ACD system to distribute large volumes of incoming calls to
For this feature to function, all involved parties cannot use encrypted RTP (SRTP).
Music on hold server is configurable via web user interface only.
If your server supports the MOH feature, you can also upload the custom music file into it
directly. For more information, contact your service provider.