MyPBX U100&U200 Administrator's Guide
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seconds to ring this group before routing the call according to the “Destination
if No Answer” settings.
2. If the strategy is “Ring Sequentially”, it means set the number of seconds to
ring a single extension before moving onto the next one.
· Ring Group Members
An extension can be made a member of this ring group by moving it into
the “Selected” box.
·Destination If No Answer
When all members on this group fail to answer the call, system will handle the
call according to the selected destination.
6.4.3 Queues
Call Queues give users (i.e. call centers) an efficient means to have their calls
answered in the order they were received to deliver top tier customer service.
Figure 6-38
Call queues allow calls to be sequenced to one or more agents.
Note:
1. Dial “Queue number + „*‟” to log in or “Queue number + „**‟” to log out the
queue. For example, if the queue number is “680”, then agent can dial
“680*” to log in or “680**” to log out.
2. Follow me feature in extension page will not take effect when it‟s ringing as
an agent of queue.
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