N824 User Manual
48
IVR
Like most organizations, where possible, we would like to route incoming calls an
Auto Attendant. You can create one or more IVR (Auto Attendant) on N824 to achieve
it. When calls are routed to an IVR, N824 will play a recording prompting them what
options the callers can enter such as ―Welcome to XX, press 1 for Sales and press 2
for Technical Support‖.
Configure IVR
Go to PBX→Inbound Call Control→IVR to configure IVR.
Click to add a new IVR.
Click to delete the selected IVR.
Click to edit one IVR.
Click to delete one IVR.
Please check the IVR configuration parameters below.
Table 9-1 IVR Configuration Parameters-General Settings
N824 treats IVR as an extension; you can dial this extension
number to reach the IVR from internal extensions.
Choose which recording to be played to the caller when they
reach the IVR. You can choose the default prompt on N824 or
choose a Custom Prompt which is uploaded or created on
N824.
The number of times that the selected IVR prompt will be
played.
How long (in seconds) we wait for the caller to enter an option
on their phone keypad before we consider it timed out and it
follows the Timeout Destination as defined below.
Tick this option to enable Direct Dial. If Direct Dial is enabled,
the callers can enter a user's extension number when entering
the IVR to go direct to the users.
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