Chapter 36 Troubleshooting
USG20(W)-VPN Series User’s Guide
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The USG automatically updates address objects based on an interface’s IP address, subnet, or
gateway if the interface’s IP address settings change. However, you need to manually edit any
address objects for your LAN that are not based on the interface.
I cannot get the RADIUS server to authenticate the USG‘s default admin account.
The default admin account is always authenticated locally, regardless of the authentication method
setting.
The USG fails to authentication the ext-user user accounts I configured.
An external server such as AD, LDAP or RADIUS must authenticate the ext-user accounts. If the
USG tries to use the local database to authenticate an ext-user, the authentication attempt will
always fail. (This is related to AAA servers and authentication methods, which are discussed in
other chapters in this guide.)
I cannot add the admin users to a user group with access users.
You cannot put access users and admin users in the same user group.
I cannot add the default admin account to a user group.
You cannot put the default admin account into any user group.
The schedule I configured is not being applied at the configured times.
Make sure the USG’s current date and time are correct.
I cannot get a certificate to import into the USG.
1 For My Certificates, you can import a certificate that matches a corresponding certification
request that was generated by the USG. You can also import a certificate in PKCS#12 format,
including the certificate’s public and private keys.
2 You must remove any spaces from the certificate’s filename before you can import the certificate.
3 Any certificate that you want to import has to be in one of these file formats:
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